Tensing announced that MotracLinde, an importer of internal transport systems, has chosen Tensing’s mobile resource management product, Tensing Field Vision to optimize its field service processes in the Netherlands and Belgium.
MotracLinde, a division of Pon Equipment & Power Supplies, delivers and services lift trucks, pallet trucks and warehouse systems. On a daily basis in the Netherlands over 100 field service engineers and 8 planners execute service and maintenance activities. In Belgium 70 engineers and 5 planners are involved.
“With the implementation of Tensing Field Vision our field service engineers will have access to critical information needed to complete their jobs and our planners will have a complete view of field activities,” said Daan Gutter, Manager Service Support at MotracLinde. “We have gone from a paper system to an automated system that will increase the efficiency of our service engineers and improve customer service.”
Tensing Field Vision will automate the entire field service process at MotracLinde and replace all paper work orders. Tensing Field Vision allows field service engineers to receive work orders and view customer history and information electronically on Symbol MC70 PDAs utilizing GPRS wireless technology. The planning tool in Tensing Field Vision allows planners to plan work based on set criteria such as time, location, skill level of engineer and more. Planners are able to monitor progress of service calls and re-plan service engineers as necessary in case of changing priorities.
Additionally, Tensing Field Vision’s open back-office interface allows the integration with MotracLinde’s billing system. Field service engineers fill in an electronic form on their PDAs to document parts used and hours worked on a service call and send it electronically to the billing system once the job is completed; allowing MotracLinde to invoice customers immediately.