Global research and advisory firm Info-Tech Research Group has named Maptitude a 2026 Emotional Footprint Champion for Geographic Information Systems (GIS). Maptitude ranked first of 11 GIS products in the report, with a CX score of 8.9 out of 10. The rankings come only from verified user reviews on Info-Tech’s SoftwareReviews platform. Maptitude is a GIS, mapping software, and location intelligence platform for both business users and GIS professionals.
Info-Tech Research Group also gave Maptitude four 2026 Best awards: Best Client Service, Best Dispute Resolution, Best Innovation Strategy, and Best Product Experience.
Ranked First by Verified Users
Info-Tech’s Emotional Footprint report measures how users feel about a product and the company behind it. Users answer 25 questions about service, product, conflict resolution, negotiation, and innovation. The answers combine into a Net Emotional Footprint score. Champions are chosen only from user feedback. There are no paid placements and no analyst opinions.
The September 2026 report covers 11 GIS products and 400 user reviews. Key results for Maptitude:
• #1 of 11 GIS products, with a CX score of 8.9 out of 10
• +96 Net Emotional Footprint, with 97% positive and 1% negative sentiment
• A perfect +100 for Trustworthy, Enables Productivity, and Performance Enhancing
• 95% Likeliness to Recommend, first in the GIS category
• 99% Plan to Renew
• +99 Net Relationship Footprint across sales, support, product specialists, and leadership
2026 Best Awards
Info-Tech Research Group recognized Maptitude with four 2026 Best awards in the GIS category:
• Best Client Service: 99% of users rated Maptitude as respectful, and 98% as efficient, caring, and effective
• Best Dispute Resolution: 100% of users rated Maptitude as trustworthy, and 99% said it acts with integrity
• Best Innovation Strategy: 99% of users rated Maptitude as inspiring, and 98% said it helps them innovate
• Best Product Experience: 100% of users said Maptitude enables productivity and enhances performance
Five Years as a Champion
Maptitude has been named an Emotional Footprint Champion for GIS every year from 2022 through 2026. Earlier in 2026, Info-Tech Research Group also named Maptitude the 2026 Data Quadrant Champion for Geographic Information Systems.
A Relationship Built With Users
“This award comes straight from our users. They ranked Maptitude first out of 11 GIS products for their experience, and gave us top marks for trust. Being named a Champion five years in a row tells us that relationship holds up over time. We plan to keep earning it”, said Stewart Berry, Vice President, Maptitude.
About the Emotional Footprint Report
The Emotional Footprint reports from Info-Tech Research Group are based on authentic user-review data. The report scores each provider on the user relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process. The result is a Net Emotional Footprint score, a strong sign of how users feel about the provider and its product. The data published in the Emotional Footprint Diamond is collected from real end users and meticulously verified.
To view the complete 2026 Geographic Information Systems evaluation, please visit Info-Tech’s SoftwareReviews GIS category page. For more information about Maptitude, please visit https://www.caliper.com/maptitude/mapping-software.htm
Source: Maptitude